Topic
Safety and policies
Cancellations and refunds, house rules, keeping payment on the platform, and what to do when a session goes wrong.
Safety and policies
Choosing a cancellation policy
Three policies, three different answers to the same question: who carries the cost when a session does not happen. Here is exactly what each one refunds.
July 27, 2026
Safety and policies
House rules that actually get followed
Rules nobody reads protect nobody. The ones that work are specific, short, and explain the consequence rather than asserting authority.
July 27, 2026
Safety and policies
Why booking and paying stays on Soundbooked
Taking a session off the platform to save the fee sounds like free money. Here is what both sides are actually giving up when the booking moves to cash.
July 27, 2026